Privacy Policy

NBC recognizes the concerns you may have regarding the gathering of personal information on our digital services. We have established this Privacy Policy to address some common concerns, to provide transparency to you and to ensure the confidentiality of your personal information.

Acceptance of Terms Through Use

By utilizing any of the digital services of NBC, you agree to be bound by the terms of this Privacy Policy. As it may be revised periodically, please ensure that you review this Privacy Policy from time to time. You agree to be deemed notified and bound by any changes to the Privacy Policy and your continued use of our digital services indicates your agreement to the revised terms. This Privacy Policy was created in conjunction with NBC’s Terms of Use policy. Please ensure that you read both documents, as your use of the digital services indicates your agreement to be bound by the terms of the Privacy Policy and the Terms of Use. If you do not agree to the terms of this or any revised policy, please cease your use of the digital services immediately.

Privacy of Minors

NBC strongly recommends the involvement of parents and guardians in the online activities of minors (persons under the age of majority in their province or territory of residence). Minors are not permitted to use our digital services unless supervised by an adult, and we request that you do not permit minors in your care to submit any personal information to us. We recommend that you discuss this Privacy Policy in relatable terms to minors in your care, and we recommend that you research and implement software programs that permit parents and guardians to block certain websites from use by minors.  We do not knowingly collect the personal information of minors, so if you believe a minor in your care has provided personal information to us, please contact us at [email protected] or 709-722-5015 and we will ensure it is deleted.

Personal and Non-Personal Information

For the purposes of this policy, “Personal Information” is recorded information about an identifiable individual. The personal information we gather may include contact information (such as name, address, email address, telephone number), billing information (such as credit card or banking information), or any other information that you provide to us. We only collect Personal Information with your consent or where it is voluntarily provided by you, and we do not sell or share your Personal Information without your consent. We will not collect or use Personal Information for purposes other than those described in this Privacy Policy unless we have obtained your prior consent or as otherwise required or authorized by law.

Non-Personal Information is any information that cannot be linked to an identifiable individual. The Non-Personal Information we gather may include statistical information (such as the average time users spend on our digital services) and other anonymous information (such as the type and version of browser users employ when accessing our digital services). We may also gather information about you from social networking sites during contests or other promotional events that require social media data to be collected.

Non-Personal information is gathered to assess general usage patterns, collect demographic information, to provide advertisements about goods and services of possible interest to you, to administer and make improvements to the digital services, and to customize your experience with the digital services so as to make it more useful to you. We, including our affiliates and such other third party as we may designate, reserve the right to use, maintain, update, disclose and/or sell anonymous, aggregated information to third parties.

Personal Information and Contests 

How and Why Your Personal Information is Collected

Personal Information is most commonly gathered directly from you when you interact with our digital services about products, offers or services that we provide (such as, when you subscribe to any of our services or when you email or contact us through our website). We may require your Personal Information for a number of reasons, which may include, but is not limited to: providing and delivering products or services to you, enabling us to contact you in order to respond to inquiries you have made, enabling us to contact you regarding contests or promotional events, meeting legal and regulatory requirements, notifying you regarding changes and improvements to our services and providing you with customer support.


A “cookie” is a small piece of data sent from a website and stored on your computer by your web browser while you are browsing. It contains Non-Personal Information about you and is used to “identify” you when you use our digital services. The use of cookies allows us to maximize your experience by tracking your usage behaviour and customize our content to your interests and preferences. Although no Personal Information is gathered or stored by the cookies or by any other technology, you may opt to set up your web browser to delete or refuse cookies, or to notify you when cookies are sent. Please note, however, that disabling cookies may limit our ability to customize and make improvements to the features of our digital services.

SMS and Push Notifications

Access to Your Personal Information

We respond to requests for access or corrections to your Personal Information. We make every effort to provide you with access, or to correct or delete such data at your request provided it is not otherwise required to be retained, either by law or for legitimate business purposes. We reserve the right to decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, or would jeopardize the privacy of others.

Retention of Your Personal Information

We retain your Personal Information as long as necessary for the intended purpose or as required by law. Once your Personal Information is no longer necessary or is no longer required by law to be retained, it will be destroyed or deleted.

Security of Your Personal Information

We implement policies and procedures to protect the privacy and confidentiality of the information that we collect and maintain. All Personal Information is stored on secure servers. Please be advised that even the strongest security measures are vulnerable to interference by hackers and other outside sources. We strongly advise you to not share your user name and password with anyone and recommend changing your password on a regular basis. Please choose passwords that do not identify you personally and are not easy to guess. Our digital services may offer an ”auto login” option which allows users to enter member areas of our digital services without re-entering their password, and you may opt to disable this feature as a means to prevent unauthorized access to your device.

Questions and Enforcement

For any questions, concerns, comments, or complaints relating to your Personal Information, please contact NTV, [email protected], 446 Logy Bay Road, St. John’s NL, Canada.  709-722-5015.

It is our policy to contact the user when we receive formal written complaints, and should we be unable to resolve any issues between us and a user, we will cooperate with the appropriate regulatory authorities to achieve a resolution. You may contact Office of the Privacy Commissioner of Canada as follows:

30 Victoria Street, 1st floor
Gatineau, QC
K1A 1H3

Telephone: (819) 994-5444
Toll-free: 1-800-282-1376
Fax: (819) 994-5424

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